FAQ Faxservice

On this page you will find an overview of the most frequently asked questions about Faxservice. Is your question not shown or you can not find the right answer? Please contact the helpdesk of Faxservice.

General

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• Can I request multiple fax numbers?

  

  Each fax number is linked to one account. Through this website you can request one fax number at a time. If you need more than one number, a Faxservice Corporate account is the solution. More »

• Can I request a foreign fax number?

  

  Currently you can only request a Dutch or Belgian number via the website. More »

• What does the free trial account include?

  

  30 days’ free use of Faxservice, choice of your own fax number, 150 pages received and 50 pages sent free, no setup costs and no obligation to buy! More »

• Can I keep my own number?

  

  You can keep your existing number. You can do so by forwarding, routing or transferring your existing number. More »

• Do I need a fax machine to receive faxes by e-mail?

  

  No, you receive your faxes directly in your e-mail inbox. When you request a fax account you choose your own fax number. All faxes received on that number are forwarded automatically to your specified e-mail address/addresses as PDF documents. More »

• How does the Faxservice ordering process work?

  

  You can sign up for a trial account online (at Faxservice.nl). That enables you to use the fax service free for 30 days without obligation. You receive a fax credit worth €4.50 which you can use to try out all the services. More »

About Faxservice

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• What is the difference between Faxservice and Faxservice Corporate?

  

  The difference between a Faxservice account and a Faxservice Corporate account is simple. If you wish to request one fax number, you can apply for a Faxservice account through this website. More »

• How do I cancel my fax account?

  

  You can cancel your fax account via the Faxservice Service Desk. You need to be logged into the Service Desk to do so. More »

• What payment methods can I use?

  

  Requesting a fax account is free. You can try Faxservice free for 30 days, with no obligation! If you decide to upgrade your trial account to a Faxservice account, you can choose from a range of payment methods. More »

• Is sending faxes by e-mail secure?

  

  Faxservice has developed an extremely secure system for sending and receiving your faxes. You will be given a unique key code which you can use when sending faxes by e-mail and you have the option of using IP authorisation. More »

• How much does faxing by e-mail cost?

  

  The cost of sending a fax depends on the number of pages. Receiving faxes is free for the first 150 faxes per month. More »

Send and receive online faxes by e-mail

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• How do I open received faxes?

  

  When a fax is sent to you, it is converted to a PDF or TIFF file. You will receive the fax as a PDF attachment in your inbox. You can open the PDF attachment using Acrobat Reader. More »

• How do I receive faxes by e-mail?

  

  To receive faxes you need a fax number. Faxservice has a large quantity of fax numbers available. You receive faxes as an e-mail with a PDF attachment in your inbox. More »

• How do I send faxes by e-mail?

  

  To send faxes by e-mail you need a fax account. When you create a fax account, a unique e-mail address is created for you immediately (e.g. yourcompany@faxservice.nl) together with a unique key code. More »

• How do I send faxes by e-mail? (method II)

  

  There are two methods for sending faxes by e-mail. With this method you enter your key code, the recipient’s fax number and the subject in the subject line of your e-mail. More »

• How do I add a fax number to my address book?

  

  If you regularly send faxes to the same fax number, you can save a great deal of time by entering all the fax numbers in the address book of your e-mail program. More »

• Can I fax a Word, PDF or Excel document?

  

  Yes, when you send a fax by e-mail you can add an attachment. More »

• How do I know whether my fax has been sent successfully?

  

  If you send confidential or important documents by fax, you want to know whether your fax(es) has/have been sent successfully to the recipient. You can see whether faxes have been sent successfully by checking the statistics in the Faxservice Service Desk More »

Faxservice Servicedesk

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• Can I change my fax settings myself?

  

  You can change your fax settings via the Service Desk. These include your fax header, fax reports, e-mail address for receiving faxes, etc. More »

• How do I log into my Faxservice account?

  

  When you request a Fax account, your login details are sent to you by e-mail. You can use these details to log into your Faxservice account at http://servicedesk.faxservice.nl. More »

• Faxworld error message codes

  

  The error codes below can occur during communication between our server and the receiving fax machine. More »

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